Privacy Policy

At Trustline BPO Ltd, we value your privacy and are committed to protecting your personal and business information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website or use our services.

By accessing our website or engaging with our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with us, we may collect the following information:

  • Full name and business name
  • Email address and telephone number
  • Company details and website URL
  • Service requirements and campaign information
  • Billing and payment details (processed securely through trusted payment providers)
  • Communication records, including emails, phone calls, and support requests
  • IP address, browser type, device information, and website usage data
  • Marketing preferences and other information you voluntarily provide

2. How We Use Your Information

We use your information to:

  • Deliver and manage our BPO and outsourcing services
  • Set up customer support, lead generation, and telemarketing campaigns
  • Process invoices and payments
  • Respond to enquiries and provide customer support
  • Improve our website, services, and customer experience
  • Monitor service quality and maintain compliance standards
  • Prevent fraud, unauthorized activities, and security threats
  • Comply with applicable legal and regulatory obligations

3. Information Sharing

Trustline BPO Ltd does not sell or rent your personal information.

We may share your information only when necessary with:

  • Payment processing providers
  • CRM and cloud-based service providers
  • Marketing and advertising platforms used to manage campaigns
  • Technology partners supporting our services
  • Professional advisers, auditors, or legal representatives
  • Government authorities or regulators where required by law

All third-party providers are expected to maintain appropriate security and confidentiality standards.

4. Data Security

We use appropriate technical and organizational security measures to protect your information against unauthorized access, disclosure, alteration, or destruction.

While we continuously work to protect your data, no internet transmission or electronic storage system can be guaranteed to be completely secure.

5. Cookies & Website Analytics

Our website may use cookies and similar technologies to:

  • Improve website functionality
  • Remember user preferences
  • Analyse website traffic and visitor behaviour
  • Enhance user experience
  • Measure marketing performance

You may disable cookies through your browser settings; however, certain website features may not function correctly.

6. Your Privacy Rights

Subject to applicable laws, you may have the right to:

  • Request access to your personal information
  • Correct inaccurate or incomplete information
  • Request deletion of your data where legally permitted
  • Withdraw marketing consent at any time
  • Object to or restrict certain processing activities
  • Request a copy of your personal data

To exercise any of these rights, please contact us using the details below.

7. Data Retention

We retain personal information only for as long as necessary to:

  • Provide our services
  • Fulfil contractual obligations
  • Resolve disputes
  • Meet accounting, tax, and legal requirements
  • Protect our legitimate business interests

When information is no longer required, it will be securely deleted or anonymised where appropriate.

8. Third-Party Platforms

Our services may integrate with trusted third-party platforms such as CRM systems, payment processors, advertising platforms, communication tools, and cloud service providers.

These providers operate under their own privacy policies, and we encourage you to review their terms before using their services.

9. International Data Transfers

As we serve clients in multiple countries, your information may be processed or stored in jurisdictions outside your country of residence. We take reasonable measures to ensure that such transfers comply with applicable data protection laws.

10. Children’s Privacy

Our services are intended solely for businesses and individuals aged 18 years or older. We do not knowingly collect personal information from children.

11. Updates to This Privacy Policy

We may revise this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business operations.

Any updates will be published on this page, and the revised effective date will be updated accordingly.

12. Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us:

Trustline BPO Ltd

Email: sales@trustlinebpo.com

Phone: +1 (512) 678-3463

We will make every reasonable effort to respond to your enquiry promptly and in accordance with applicable privacy laws.

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Independent Affiliate Agreement

This Independent Affiliate Agreement (“Agreement”) is entered into between Trustline BPO Ltd (“Company”) and the undersigned Affiliate.

By joining the Trustline BPO Ltd Affiliate Program, the Affiliate agrees to the following terms:

1. Independent Contractor

The Affiliate acts as an independent contractor and is not an employee, partner, or representative of Trustline BPO Ltd.

2. Compliance

The Affiliate agrees to comply with all applicable laws, campaign requirements, and platform policies, including TCPA (where applicable), data protection regulations, and advertising guidelines.

3. Fraud & Prohibited Activities

Fraudulent or deceptive practices, including fake leads, duplicate calls, misleading advertising, spam, unauthorized robocalling, or any artificial traffic, are strictly prohibited.

Trustline BPO Ltd reserves the right to immediately terminate the Affiliate account, withhold unpaid commissions, and permanently remove the Affiliate from the program if any fraudulent activity is identified.

4. Traffic Sources

Affiliates may only use Company-approved traffic sources. Promotions through Facebook Marketplace or other platforms must comply with both platform policies and Company guidelines.

5. Tracking & Payments

All calls and leads will be tracked through the Company’s approved reporting systems (including Retreaver, TrackDesk, or other authorized platforms). Company reporting will be considered final for payment purposes.

Payments are made Net 10 after the end of each calendar month for approved and qualified calls or leads.

6. Confidentiality

All campaign details, pricing, buyer information, and Company materials are confidential and may not be shared with any third party without written permission.

7. Termination

Trustline BPO Ltd may suspend or terminate this Agreement at any time for fraud, compliance violations, low-quality traffic, or breach of these terms.

8. Governing Law

This Agreement shall be governed by the laws of England and Wales.