Terms and Conditions

1. Acceptance of Terms

By accessing or using the services provided by Trustline BPO Ltd, you acknowledge that you have read, understood, and agree to comply with these Terms of Service. If you do not agree with any part of these terms, you should discontinue use of our services.

2. Our Services

Trustline BPO Ltd offers marketing and lead generation solutions designed for home service businesses, including but not limited to:

  • Pay-Per-Call lead generation
  • Facebook Ads management
  • GoHighLevel CRM access
  • Google Business Profile optimization
  • Online review generation and management
  • SEO-focused mini websites

3. Pricing, Billing & Payments

Recurring Subscription:

Once the introductory or trial period ends, your selected plan will automatically renew at the standard monthly rate unless you cancel before the renewal date.

Pay-Per-Call Charges:

In addition to the monthly subscription fee, Pay-Per-Call customers are billed for each qualified call received. Charges for qualified calls from the previous month are processed automatically on the 5th day of the following month.

Advertising Budget:

Clients are solely responsible for the advertising spend associated with their Facebook Ads campaigns. These advertising costs are separate from the monthly management fee.

Billing Reviews & Call Disputes:

Requests to dispute or remove billable calls must be submitted before the 5th day of the following month. Requests submitted after this period may still be reviewed; however, the decision to approve a billing adjustment or account credit rests solely with Trustline BPO Ltd. Approved adjustments will be issued as account credits. Refunds in cash are generally not available except under exceptional circumstances determined at the sole discretion of Trustline BPO Ltd.

4. Cancellation Policy

You may cancel your subscription at any time without being locked into a long-term agreement. Your cancellation will become effective at the end of your current billing cycle. Payments already made for the current billing period are non-refundable, including partial months.

5. Service Availability

Lead availability depends on factors such as your service location, industry, market demand, bid strategy, and campaign performance. While Trustline BPO Ltd works to deliver high-quality opportunities, we do not guarantee a specific number of leads, calls, or business results.

6. Client Responsibilities

By using our services, you agree to:

  • Provide complete and accurate business information.
  • Respond to leads and inquiries in a timely manner.
  • Conduct business professionally and ethically.
  • Comply with all applicable local, state, and federal laws.
  • Refrain from selling, sharing, or redistributing leads supplied by Trustline BPO Ltd.

7. Limitation of Liability

Trustline BPO Ltd is not responsible for lead quality, customer conversions, sales performance, or any business outcomes resulting from our services. Our total liability, under any circumstances, will not exceed the amount you paid for services during the current billing period.

8. Updates to These Terms

Trustline BPO Ltd reserves the right to revise or update these Terms of Service at any time. Any changes will be published on our website and, where appropriate, communicated by email. Continued use of our services after changes become effective signifies your acceptance of the updated terms.

9. Contact Us

If you have any questions regarding these Terms of Service, please contact Trustline BPO Ltd:

Email: sales@trustlinebpo.com

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Independent Affiliate Agreement

This Independent Affiliate Agreement (“Agreement”) is entered into between Trustline BPO Ltd (“Company”) and the undersigned Affiliate.

By joining the Trustline BPO Ltd Affiliate Program, the Affiliate agrees to the following terms:

1. Independent Contractor

The Affiliate acts as an independent contractor and is not an employee, partner, or representative of Trustline BPO Ltd.

2. Compliance

The Affiliate agrees to comply with all applicable laws, campaign requirements, and platform policies, including TCPA (where applicable), data protection regulations, and advertising guidelines.

3. Fraud & Prohibited Activities

Fraudulent or deceptive practices, including fake leads, duplicate calls, misleading advertising, spam, unauthorized robocalling, or any artificial traffic, are strictly prohibited.

Trustline BPO Ltd reserves the right to immediately terminate the Affiliate account, withhold unpaid commissions, and permanently remove the Affiliate from the program if any fraudulent activity is identified.

4. Traffic Sources

Affiliates may only use Company-approved traffic sources. Promotions through Facebook Marketplace or other platforms must comply with both platform policies and Company guidelines.

5. Tracking & Payments

All calls and leads will be tracked through the Company’s approved reporting systems (including Retreaver, TrackDesk, or other authorized platforms). Company reporting will be considered final for payment purposes.

Payments are made Net 10 after the end of each calendar month for approved and qualified calls or leads.

6. Confidentiality

All campaign details, pricing, buyer information, and Company materials are confidential and may not be shared with any third party without written permission.

7. Termination

Trustline BPO Ltd may suspend or terminate this Agreement at any time for fraud, compliance violations, low-quality traffic, or breach of these terms.

8. Governing Law

This Agreement shall be governed by the laws of England and Wales.